Return and Refund Policy

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 Mannānanda Wellness provides psychological therapy and counselling services. Our policy is designed to ensure clarity around cancellations, rescheduling, and refunds.

• All payments for sessions and services are non-refundable. By purchasing a session or program you acknowledge and accept that refunds will not be issued, except as specified below or as required by law.
   

• To cancel or reschedule without penalty, provide at least 24 hours’ notice prior to your scheduled session time.
• Cancellations or reschedules with less than 24 hours’ notice may incur the full session fee (charged as a cancellation fee).
• No-shows (failure to attend without notice) will be charged the full session fee.
   

• If we cancel a session (e.g., due to therapist unavailability), we will offer you a choice of:
  • A full credit to reschedule; or
  • A refund at our discretion (processed to the original payment method).
• In such cases we will notify you as soon as possible and help arrange an alternative.
   

• In rare and exceptional situations (serious illness, system error, duplicate payment, or as required by law), refunds or credits may be issued at Mannānanda Wellness’s discretion.
• Any approved refunds will be processed within 7–14 business days.
   

• If you purchase digital materials or access to a program and face technical access issues, contact us at letstalk@mannanandawellness.com We will make reasonable attempts to restore access. Refunds for digital access will only be considered under exceptional circumstances.
   

• Email: letstalk@mannanandawellness.com with booking reference, date, and reason. We respond within 7 business days.